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So what is VOIP and how do I make use of it?

An introduction to VOIP

VOIP stands for "Voice Over IP" - sometimes called VON - Voice Over Networks. Both refer to the same thing.

Since the invention of the telephone, we have grown used to dealing with "the phone company" who, even in these deregulated times, controls as much as provides our access to telephone services. And we have become accustomed to paying for calls according to how long we talk for and how far away the other party happens to be. In business, providing phones to even a amall office involves expensive PABX equipment and multiple line rental charges.

VOIP overturns these rules. Calls to Australia or the USA need cost no more than a local call. Anyone with a PC or a network connection can be given a

integration with other business systems such as CRM, help-desk

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